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Please see our Cancellation Policy below.

Crystal Seas Adventures

Grand Turk, Turks and Caicos Islands

Telephone: 649-243-3291 or US 510-926-3904

RESERVATION TERMS AND CONDITIONS

CANCELLATION POLICY - IMPORTANT PLEASE READ!

  

4 PERSON MINIMUM ON ALL TOURS – WE WILL ONLY BE ABLE TO ACCEPT OR CONFIRM RESERVATIONS FOR GROUPS OF LESS THAN FOUR IF WE DO HAVE OTHER PRE BOOKED RESERVATIONS FOR A PARTICULAR DATE.

50% DEPOSIT REQUIRED ON ALL TOURS AT THE TIME OF BOOKING.

  • IF CUSTOMER CANCELS ON OR BEFORE 30 DAYS OF A TOUR THE CUSTOMER WILL FORFEIT 20% OF THE DEPOSIT. 
  • IF A CUSTOMER CANCELS 15-29 DAYS BEFORE THE TOUR THEY FORFEIT THE ENTIRE DEPOSIT. 
  • IF A CUSTOMER CANCELS 14 DAYS OR LESS BEFORE THE TOUR THE FULL AMOUNT OF THE TOUR WILL BE CHARGED.
  • IF WHITE SANDS OR A GUEST CRUISE SHIP CANCELS DUE TO WEATHER, WHITE SANDS WILL TRY TO RESCHEDULE THE TOUR FOR ANOTHER DAY/TIME OR REFUND THE CUSTOMERS FULL AMOUNT (LESS THE 8.5% CREDIT CARD PROCESSING FEE).

NO REFUNDS WILL BE MADE TO ANY GUEST WHO FAILS TO SHOW UP FOR A TOURS DEPARTURE TIME AND/OR AT THE DESIGNATED PLACE. NOR WILL A GUEST BE REFUNDED IF THEY LEAVE OR ABANDON A TOUR OR OTHERWISE DOES NOT USE ALL OF THE SERVICES SCHEDULED TO BE PROVIDED ON THE TOUR. MOST TOURS WILL OPERATE IN A VARIETY OF WEATHER CONDITIONS, AND NO REFUNDS WILL BE MADE TO ANY GUEST WHO CHOOSES NOT TO PARTICIPATE IN A TOURS ACTIVITY OR ACTIVITIES DUE TO WEATHER CONDITIONS. IF A SHIP DOES NOT ARRIVE TO THE PORT OF CALL FOR WHATEVER REASON, WHITE SANDS WILL REFUND THE DEPOSIT LESS THE 8.5% CREDIT CARD PROCESSING FEE. HOWEVER, IT IS THE FULL RESPONSIBILITY OF THE GUEST TO NOTIFY WHITE SANDS IN WRITING OF THE CIRCUMSTANCES WITHIN 7 DAYS OF THE SHIPS CANCELLATION TO REQUEST A REFUND


 *All Pricing is subject to an additional 12% Government Tax